About

Susan Ruthjessy Pagidipalli is a skilled Data Associate with over 4 years of experience in Alexa Data Analysis and Quality Management. Currently, she works as a Machine Learning Data Associate at Amazon, where she is responsible for qualitative analysis, data analysis, data visualization, predictive modeling, Python, and SQL. Susan has a proven track record of delivering exceptional results in her previous roles. During her tenure as a Consultant at Sutherland, she was able to improve customer satisfaction ratings by addressing issues and fostering timely resolution. She also developed and actualized customer service initiatives to decrease wait times and improved operational efficiencies while managing customers’ requests, transactions, new purchase orders, and pricing needs. Susan's positive attitude and focus on customer satisfaction helped her assist a large volume of customers every day, and she achieved high satisfaction ratings through proactive one-call resolutions of customer issues. Susan holds a degree in Information Technology from PVP Siddhartha Institute of Technology, where she graduated in 2016. She also has an Intermediate degree in Maths, Physics, and Chemistry from NRI Junior College and a 10th degree from Bhashyam Public School. Susan is highly skilled in various tech stacks, including ML, SQL, Python, AWS, SVM, Jupyter, Supervised Learning, Deep Learning, NLP, Spark, Data Scientist, Pandas, Hadoop, Mobile, Web, and Software Engineer. With 5.45 years of relevant experience, Susan has a proven ability to analyze complex data sets, develop data-driven insights, and provide actionable recommendations. Her expertise in data analysis and visualization has helped her deliver high-quality results and drive business growth. Susan is a proactive and detail-oriented professional who is passionate about using data to solve complex business problems.